In this difficult economic environment, We decided to outsource one of our most critical Support work to ITESpro. We were definitely reluctant doing so at the beginning of the project. But rapidly we understood that ITESpro had the necessary skills and professionalism to bring the project to a successful realization. It was not always easy primarily because of the differences of culture. However once we understood each other, things went much better. We also understood that such a difficult project needed intense communications between ITESpro and our company. Our company works on two time zones (Europe and East Coast America) and we were amazed by the availability of the Operations Manager and support team. It really contributed improving communications between us.
Our offshore support team is now ready and we are quite happy with it. We are definitely ready to start Phase II with ITESpro and we highly recommend them.
CEO, IT Service firm, US
Faced with the need for more resources, we were initially hesitant about how it would work to outsource some Support & Infrastructure Management work. ITESpro has been an ideal partner; we now think of them as an extension of our technical team, and appreciate all their efforts to learn about our people and our products. They have been excellent at seeking clarification on technical questions, and have increased the knowledge and depth of their team in response to our needs. We particularly appreciated their willingness to document their work using our internal systems, saving us administration time. We would not hesitate to recommend ITESpro to anyone seeking a reliable, knowledgeable and conscientious offshore partner.
CFO, Designing Firm, Canada
We have been working with ITESpro for some time now for a very complicated project that we are in, with lot of technologies involved. ITESpro has matched up to our expectations and the deliverables were in time. Now we are getting into the phase 2 and we know, we are confident, that things will only get better.
CTO, Leading Retail Brand
We were looking for off shoring some of our critical but repetitive tasks, ITESpro team has been the most professional and efficient. They have been managing our major Monitoring & Maintenance tasks for high end VM Ware infrastructure with great consistency. We are looking forward to share some more tasks with ITESpro with increasing business and workload.
Co-Founder and COO, Cloud Service Provider
ITESpro helped us transform our organization into the next level by offering great Business Consulting with their experience in providing IT solutions to a non-IT organization. ITESpro’s team worked with our team closely to plan one of our biggest event in Kenya where they have taken Sales responsibility with use of Internet Sales & Marketing approach. We give full credit to the hardworking team of ITESpro for their efforts in making the event a big success
MD, leading Exhibitor & Trade Show Organizer